SERVICES WE OFFER

Whether you are a new business or looking to expand an existing one, FDIS can increase your payment options.

Our services let you multiply your sales; accept credit cards, debit cards and checks; expand your customer base; and increase your cash flow. FDIS provides a wide range of value-added and cost-effective products and services.

SERVICES
	Process All Cards Accept major credit cards including MasterCard® and Visa®, ATM/debit cards, American Express®,Diners Club SM, Discover®Network, and JCBSM
	Accept Checks Check processing provides merchants an additional way to accept noncash payments from customers.
	Process credit cards over the telephone TeleCharge® provides bankcard processing from any touch-tone telephone, without the need for a point-of-sale terminal.
	Merchant rewards The FDIS Merchant Club (CMC) offers many value-added benefits to merchants who join.
	Accept purchasing cards from your corporate customers Increase customer loyalty and achieve preferred- provider status by accepting purchasing cards and offering business-to-business processing solutions.
	Protect yourself from fraud State-of-the-art online payment gateways, such as the LinkPoint Secure Payment Gateway, enable merchants to process transactions securely over the Internet.
	Reduce loss due to fraud FDIS’s Loss Prevention department reduces merchants’ risks of fraudulent credit card transactions by monitoring merchants’ daily transaction activity.
	Reduce chargebacks The Chargback and Retrieval Department assists in the defense of merchants’ rights and verifies that MasterCard® and Visa® dispute resolution guidelines are met.
CUSTOMER SUPPORT
	Merchant Support FDIS supports its merchants 24 hours a day, 7 days a week, in more than 140 languages and dialects.
	View your account activity online Mymerchantoffice.com (MMO) is FDIS’s dedicated Web site that allows our merchants to access their merchant account information online, 24 hours a day, 7 days a week.
	Access technical support for your equipment The POS Help Desk assists merchants with their point-of-sale inquiries and equipment processing issues.
	Access support for your secure payment gateway The Technical Support Department assists merchants with their LinkPoint® Secure Payment Gateway, other Internet gateways, and processing software.
	Access account information by telephone Interactive voice response (IVR) allows merchants to access their deposit history, order merchant statements and connect to the voice authorization center. This system also allows merchants to request that their reports are faxed or mailed.